321 Web Marketing, a results-driven digital marketing agency, proudly announces the addition of Jon-Mikel Bailey as its new Director of Customer Success. With more than 25 years of experience in marketing team management, Bailey brings a proven track record of guiding campaigns to measurable growth and building long-term client relationships.
In this new leadership role, Bailey will oversee all aspects of driving an exceptional customer experience, ensuring that 321 Web Marketing’s services align closely with clients’ strategic goals. His focus will be on enhancing service delivery, optimizing client success outcomes, and strengthening the agency’s commitment to brand-first, customer-centric marketing.
“We put customer success and ROI first, so we saw the need to have an executive leading this charge as our organization continues to grow. We searched long and hard for a senior executive with a large vision of winning and education in the digital community. Jon-Mikel Bailey fits the bill.”
Jonathan Gessert, CEO of 321 Web Marketing.
Prior to joining 321 Web Marketing, Bailey co-founded and led a successful web design and development agency and has been a featured thought leader in MarketingProfs, MarTech.org, SpinSucks, and Social Media Today. He’s also a regular speaker at national conferences including the Digital Summit Series and MarketingProfs B2B Forum.
In addition to his professional expertise, Bailey is actively involved in his local community, serving on multiple nonprofit boards in the Frederick, MD area. He and his wife run a seasonal campground on their 30-acre farm, and he moonlights as a drummer in the band Rod’s Garden Party.
“I don’t say this lightly: 321 Web Marketing is truly innovating in the digital agency space through systems I haven’t seen anywhere else. We are going to help a lot of people win.”
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